Legal notice

Return & Refund Policy

At The EverLoft, your satisfaction is our priority. If you are not completely happy with your purchase, we’ve designed our return process to be as straightforward and fair as possible.

1. Return Eligibility Criteria

To be eligible for a return, please ensure that:

  • The item is unused and in the same condition that you received it.

  • The item is in its original packaging with all tags, manuals, and accessories included.

  • You have the receipt or proof of purchase.

2. Return Timeframe

You have [14 Days] from the date of delivery to initiate a return. Once this period has passed, we unfortunately cannot offer you a refund or exchange.

3. Non-Returnable Items

For hygiene and safety reasons, certain types of goods cannot be returned, including:

  • Perishable goods or food items.

  • Personal care products (e.g., beauty products, earrings).

  • Downloadable software or gift cards.

  • Items marked as "Final Sale."

4. Damaged or Defective Products

If you receive an item that is damaged or defective, please contact us immediately at tahir.jabbar07@gmail.com with a photo of the product and the packaging. We will prioritize a replacement or a full refund at no additional cost to you.

5. Exchange Options

We only replace items if they are defective or damaged. If you need to exchange an item for a different size or color, please return the original item for a refund and place a new order for the desired product.

6. The Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: The credit will automatically be applied to your original method of payment.

  • Refund Timing: Please allow [5 Working Days] for the transaction to reflect in your account, depending on your bank’s processing times.

7. Return Shipping Costs

  • Customer Responsibility: Unless the item is defective or the wrong product was sent, customers are responsible for paying their own shipping costs for returning items.

  • Non-Refundable Shipping: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total.

8. How to Start a Return

To start the process, simply email us at tahir.jabbar07@gmail.com with your order number and the reason for the return. Our team will provide you with the necessary instructions and the return address within [24-48 Hours].

Customer Support

If you have any further questions, feel free to reach out to us:

  • Email: tahir.jabbar07@gmail.com

  • Response Time: Within [24 Hours]